Shipping & Delivery

ORDER PROCESSING

  1. Most orders are processed within 24-48 hours of receipt.
  2. Orders placed on Thursday after 8:00AM & Friday will be processed the following Saturday & Sunday.
  3. Orders are shipped and delivered on business days except major holidays. (Business days in Kuwait: Sunday through Thursday)


DELIVERY – KUWAIT

We deliver within 1-2 business days from the order’s date. Orders placed on Thursday after 8:00AM & Friday will be processed the following Saturday & Sunday.

Delivery fee is 2 KD all over Kuwait.


SHIPPING & DELIVERY – INTERNATIONAL

We can deliver to most countries around the world that SkyNet Worldwide Shipping delivers to, in a reasonable time frame, where your package is sent in an adequately protected packaging to ensure safe transit and receipt.

International shipping is calculated based on either volume or weight of the total package being shipped and its destination. The final shipping charges will be displayed at checkout, excluding duties & taxes, for you to approve before placing the order. Please note that all international customers are liable to be asked to pay country/state import duties and taxes at the time of delivery of your parcel.

Your order will be dispatched within 2 working days. Should it take longer, we will let you know by e-mail.

Also please note that we cannot deliver shipments to PO Boxes and that AlShaya Perfumes cannot ship perfume spray size larger than 30ml internationally. We thank you for your understanding.

Important notes:

  1. All orders require a signature upon receipt and our shipper will not deliver your package without a signature.  Delays can also occur due to your unavailability to sign for your package or to pay for the required customs and taxes needed upon delivery.
  2. We are not able to redirect any shipments once they leave our warehouses, so please make sure that you or someone representing you will be available at the address that you first instructed us to ship to.
  3. In the case that our shipper cannot deliver your package to the address you have given us and has to return the package back to us, the customer will be liable for all expenses incurred including but not limited to duties, taxes, return shipping charges. These expenses will be deducted from any refund.
  4. Upon receipt of any package, the customer must check that it has not been tampered with or opened before signing.  In case that the box has been opened or is in poor condition, it is the responsibility of the customer to inspect the contents of the box and reconcile any differences to the invoice included in the package. Customer should then sign for the package and noting any discrepancies with our shipper and write it on the same paper and inform us of by email.