Return & Exchange

RETURN & EXCHANGE – KUWAIT    

Making a return or exchange is easy. Simply visit our shop in Avenues mall -phase 1- within 5 days of receiving your order. The original receipt must accompany all returns.

Be aware that:

  • We are not able to process the returns of opened merchandise. You may return any unopened products in sellable condition within 5 days of purchase as long as the original receipt accompanies them.
  • Our customized boxes orders cannot be returned or exchanged.
  • If you take the advantage of occasionally special offers on your purchase, you will have to exchange the item with the same amount you pay for it, not its original price, also the value of the refund will have the same condition.
  • Delivery fees are not refundable.

 

RETURN & EXCHANGE – INTERNATIONAL

Please note all our products are final sale and may not be returned or exchanged.
 
However we are welling to replace any defective product(s) for the same product(s), subject to availability if informed and returned within 3 days of receiving it. Shipping, taxes and duties are free on the replacement item(s). The cost of returning the product shall be on the account of the purchaser. You will receive a credit note if the item(s) is not available by email and details of how to use it. However we cannot accept returns for any other reasons.

Please contact our customer service to coordinate your exchange of any defective product. Provide your order number, email address and phone number for prompt service.

Please do not send your order back to us before contacting our customer service and receiving an approval notification.

ALSHAYA PERFUMES reserves the right to modify its exchange and return policies at any time, without notice.